Should you have any issues with logging into your account please open up a ticket with our help desk. You will need to provide them with the following information
Service in question -> Liason2 secure file transfer
username -> Your user name on the system
ip address -> the ip address from which you are trying to connect
WARNING: Messages sent to this address may not be encrypted. Use Ad Hoc Transfer, a secure web form or other secure channel if your inquiry is sensitive.
