Should you have any issues with logging into your account please open up a ticket with our help desk. You will need to provide them with the following information
Service in question -> Liason2 secure file transfer
username -> Your user name on the system
ip address -> the ip address from which you are trying to connect
ADVERTENCIA: Puede que los mensajes enviados a esta dirección no sean encriptados. Use Ad Hoc Transfer, un formulario web seguro u otro canal seguro si su consulta es confidencial.